Refund policy

Effective Date: January 1, 2024

Thank you for shopping with Soul Performance Surf & Skate! We appreciate your trust in our products. Please read our return and refund policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

No Returns Policy: At Soul Performance Surf & Skate, we do not accept returns on any products purchased through our online store. All sales are final. Please consider your purchase carefully and reach out to our customer support team if you have any questions or concerns before completing your order.

Refund Policy: As a policy, we do not offer refunds for any products once the order has been confirmed and payment has been processed. We encourage you to review your order thoroughly before completing the transaction. If you encounter any issues or defects with your product, please contact our customer support team within 10 days of receiving your order.

Defective or Damaged Products: In the rare event that you receive a defective or damaged product, please contact our customer support team immediately. We will work with you to address the issue and provide a suitable solution, which may include a replacement or a refund at our discretion. Please provide detailed information and, if possible, attach relevant photographs to help us assess the situation.

Cancellation Policy: Once an order is placed and payment is processed, cancellations are not permitted. Please double-check your order and shipping information before confirming your purchase. 

Contacting Customer Support: If you have any questions, concerns, or issues with your order, please contact our customer support team at [customer support email]. Our dedicated team is here to assist you and will do their best to address any issues promptly.

Changes to the Policy: Soul Performance Surf & Skate reserves the right to update or modify this return and refund policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

By completing a purchase on our website, you acknowledge and agree to the terms outlined in this Return and Refund Policy. If you do not agree with any part of this policy, we recommend refraining from making a purchase on our site.

Thank you for choosing Soul Performance Surf & Skate! We appreciate your understanding and cooperation.